Customer Support Specialist

Kyiv, Full Time

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Skills we look for:
 — Fluent English is a MUST;
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Previous experience of working as a customer support specialist; — Interest in photography; 
— Excellent communication skills; 
— High level of personal responsibility. 

Would be a plus: 
— Knowing a second language (German, French, Italian, Spanish, Japanese); 
— Photographer portfolio; 
— Experience working with Photoshop and Lightroom. Your daily tasks will be: 
— Handle and resolve all customers’ complaints and requests (via emails and social media channels); 
— Answer technical and billing questions; 
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones; 
— Develop the knowledge base (FAQ, etc.); 
— Translate advertising materials if necessary.
What do we offer: 
— Possibility to work with true professionals and simply amazing people;
— Possibility to work on a one-of-a-kind photo editor
— Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;
— Flexible schedule; working day can start at 9am or at 11am. Also every month you will have certain amount of days for remote work; — 21 days of paid vacation per year;
— Medical insurance and 21 day of paid sick leaves;
— Ample working space is located on Podil, and is equipped with everything you might need for productive and comfortable work;
— Team buildings and cool corporate parties.