Skylum - Customer Support Specialist

Job Openings

Customer Support Specialist

Kyiv, Full Time

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Skills we look for:

— Fluent English is a MUST;

— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;

— Previous experience of working as a customer support specialist; — Interest in photography;

— Excellent communication skills;

— High level of personal responsibility.

Would be a plus:

— Knowing a second language (German, French, Italian, Spanish, Japanese);

— Photographer portfolio;

— Experience working with Photoshop and Lightroom. Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests (via emails and social media channels);

— Answer technical and billing questions;

— Analyse and assess customers’ needs;

— Deliver information about benefits of the products to turn potential customers into paid ones;

— Develop the knowledge base (FAQ, etc.);

— Translate advertising materials if necessary.

What do we offer:

— Possibility to work with true professionals and simply amazing people;

— Possibility to work on a one-of-a-kind photo editor

— Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;

— Flexible schedule; working day can start at 9am or at 11am. Also every month you will have certain amount of days for remote work; — 21 days of paid vacation per year;

— Medical insurance and 21 day of paid sick leaves;

— Ample working space is located on Podil, and is equipped with everything you might need for productive and comfortable work;

— Team buildings and cool corporate parties.