Frequently Asked Questions

  • How to activate LuminarAI?

    With LuminarAI we made the activation process easier and faster for you. There’s no need to remember your license number in order to use LuminarAI. Now you may activate LuminarAI directly from your account.


    By default, all our software launches in trial mode when you first open it. When you start LuminarAI, you’ll see a window that prompts you to log in to your Skylum Account. 


    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.


    To activate LuminarAI:


    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    • If you don’t have a Skylum account, click Register and create a Skylum Account. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password. 

    • If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    • Congratulations! You’ve activated LuminarAI.

    Still don’t see LuminarAI in your account? Our support team will help you with that.

  • Where can I download LuminarAI?

    Your download links will be waiting for you in your Skylum account.



    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.


    1. Visit the login page here

    2. If you already have an account, sign in with Google, Facebook, Microsoft, Apple, or your email and password.

    3. If you don’t have an account, you can create it here. Make sure to choose the same email used for the LuminarAI purchase. 

    4. If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    5. In your account, you will see a My Software tab with all of your Skylum software, including LuminarAI.

    6. Find the tab with LuminarAI. Download LuminarAI by clicking the Download button. 

  • Luminar AI does not launch on my Windows PC. What can be causing the issue?

    <p>Please check if your computer meets the requirements:&nbsp;<a href="https://manual.skylum.com/ai/en/topic/technical-requirements">https://manual.skylum.com/ai/en/topic/technical-requirements</a></p><p>In case your computer does meet the technical requirements, please check if your Windows user name contains any non-Latin letters or other special symbols. If it does, please create a new user with only Latin letters in the name and launch LuminarAI from this user.</p>

    <p>How to create a new account:<a href="https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account">https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account</a></p><p>Please make sure to give administrator privileges to the new user.</p>

  • Will it work on my computer? What are the system requirements for LuminarAI?

    LuminarAI should work on your computer as long as it meets the following minimum system requirements. 


    For Mac:

      • MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer

        • CPU Intel® Core™ i5 or better

          • Memory 8 GB RAM or more (16+ GB RAM is recommended)

            • macOS 10.13.6 or higher. IMPORTANT: macOS 10.12 is not supported.

              • Hard disk 10 GB free space; SSD for best performance

                • Display 1280x768 size or better


                For Windows:

                  • Windows-based hardware PC with mouse or similar input device

                    • CPU Intel® Core™ i5 or better, AMD Ryzen™ 5 or better

                      • Open GL 3.3 or later compatible Graphics Cards

                        • Memory 8 GB RAM or more (16+ GB RAM is recommended)

                          • Operating System Windows 10 (only 64-bit OS). IMPORTANT: Windows 7 and Windows 8.1 are not supported.

                            • Hard disk 10 GB free space; SSD for best performance

                              • Display 1280x768 size or better
                            • Is LuminarAI the next version of Luminar 4?

                              LuminarAI is a brand new product. It is not an upgrade to Luminar 4. 


                              LuminarAI is an alternative to traditional photo editors in general. 


                              We offer a new approach to editing your images, powered by artificial intelligence. We believe that traditional photo editing is outdated and slow. It takes too much energy and time. Photo editing doesn’t have to be complex (even if you want professional results).


                              LuminarAI changes everything. When you first open a picture, your image is analyzed instantly. Choose from recommendations to improve your image. High-quality Templates offer suggestions from top photographers and retouchers. These can produce the results you want in just one or two clicks.


                              But you retain complete control thanks to the beautiful Interface and useful AI-powered tools. Solve problems and unlock new creativity to create a beautiful photo faster. LuminarAI is built from the perfect combination of artificial intelligence and expertise. LuminarAI has a lot of editing power and fun under the hood. 


                              We know that you’ll enjoy it.

                            • Will LuminarAI work on Macs powered by Apple Silicon processors?

                              Skylum is a member of the Apple Developer program. We’ve received the prototype hardware, and right now we’re working with it to ensure that LuminarAI will be compatible with these new processors. We have a long history of developing for the Mac platform and will ensure that all our technologies are perfectly adapted for the new hardware.



                              The native support on the M1 chips may take some time. However, using the software on new Macs will be possible much faster than the native support due to Rosetta 2 that aids the transition. This translation process will provide you with a fully operational software. LuminarAI is expected to launch in compatibility mode with the new Macs by the end of January.

                            • Will I be able to migrate my Luminar 4 looks to LuminarAI?

                              We understand that you’d love to use your previously created looks in LuminarAI. Therefore, we’ll take care of the migration process — during the first LuminarAI launch, your Luminar 4 looks will be migrated and automatically converted to Templates. You will be able to access them in the Templates tab > My collection (a star icon on the right panel) > Legacy. The Templates in the Legacy section will be organized into one general list, including both purchased and custom Luminar 4 looks. 


                              NOTE: LuminarAI is a brand new product (not an upgrade to Luminar 4) with an entirely new core engine, new workflow and features. Therefore, some of the looks that included deprecated tools (e.g. Photo Filter and Adjustable Gradient from Luminar 4, tools from Luminar 3 and older versions that were remodified in Luminar 4) will not be migrated.

                            Ask Skylum & the Community

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