Frequently Asked Questions

  • How to activate LuminarAI?

    With LuminarAI we made the activation process easier and faster for you. There’s no need to remember your license number in order to use LuminarAI. Now you may activate LuminarAI directly from your account.


    By default, all our software launches in trial mode when you first open it. When you start LuminarAI, you’ll see a window that prompts you to log in to your Skylum Account. 


    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.


    To activate LuminarAI:


    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    • If you don’t have a Skylum account, click Register and create a Skylum Account. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password. 

    • If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    • Congratulations! You’ve activated LuminarAI.

    Still don’t see LuminarAI in your account? Our support team will help you with that.

  • Where can I download LuminarAI?

    Your download links will be waiting for you in your Skylum account.



    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.


    1. Visit the login page here

    2. If you already have an account, sign in with Google, Facebook, Microsoft, Apple, or your email and password.

    3. If you don’t have an account, you can create it here. Make sure to choose the same email used for the LuminarAI purchase. 

    4. If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    5. In your account, you will see a My Software tab with all of your Skylum software, including LuminarAI.

    6. Find the tab with LuminarAI. Download LuminarAI by clicking the Download button. 

  • Will Portrait BokehAI work for non-human portrait subjects, like a dog, or with non-portrait images?

    The Portrait BokehAI tool is specifically designed and trained to recognize humans in photos. In the future, we may consider creating more BokehAI tools for other subjects.

  • Will it work on my computer? What are the system requirements for LuminarAI?

    LuminarAI should work on your computer as long as it meets the following minimum system requirements. 


    For Mac:

      • MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer

        • CPU Intel® Core™ i5 or better

          • Memory 8 GB RAM or more (16+ GB RAM is recommended)

            • macOS 10.13.6 or higher. IMPORTANT: macOS 10.12 is not supported.

              • Hard disk 10 GB free space; SSD for best performance

                • Display 1280x768 size or better


                For Windows:

                  • Windows-based hardware PC with mouse or similar input device

                    • CPU Intel® Core™ i5 or better, AMD Ryzen™ 5 or better

                      • Open GL 3.3 or later compatible Graphics Cards

                        • Memory 8 GB RAM or more (16+ GB RAM is recommended)

                          • Operating System Windows 10 (only 64-bit OS) or higher. IMPORTANT: Windows 7 and Windows 8.1 are not supported.

                            • Hard disk 10 GB free space; SSD for best performance

                              • Display 1280x768 size or better
                            • Is LuminarAI the next version of Luminar 4?

                              LuminarAI is a brand new product. It is not an upgrade to Luminar 4. 


                              LuminarAI is an alternative to traditional photo editors in general. 


                              We offer a new approach to editing your images, powered by artificial intelligence. We believe that traditional photo editing is outdated and slow. It takes too much energy and time. Photo editing doesn’t have to be complex (even if you want professional results).


                              LuminarAI changes everything. When you first open a picture, your image is analyzed instantly. Choose from recommendations to improve your image. High-quality Templates offer suggestions from top photographers and retouchers. These can produce the results you want in just one or two clicks.


                              But you retain complete control thanks to the beautiful Interface and useful AI-powered tools. Solve problems and unlock new creativity to create a beautiful photo faster. LuminarAI is built from the perfect combination of artificial intelligence and expertise. LuminarAI has a lot of editing power and fun under the hood. 


                              We know that you’ll enjoy it.

                            • Does LuminarAI work on Macs powered by Apple Silicon processors?

                              Yes. Starting from Update 3, LuminarAI runs natively on the M1 chip.


                            • Will I be able to migrate my Luminar 4 looks to LuminarAI?

                              We understand that you’d love to use your previously created looks in LuminarAI. Therefore, we’ll take care of the migration process — during the first LuminarAI launch, your Luminar 4 looks will be migrated and automatically converted to Templates. You will be able to access them in the Templates tab > Legacy. The Templates in the Legacy section will be organized into one general list, including both purchased and custom Luminar 4 looks. 


                              NOTE: LuminarAI is a brand new product (not an upgrade to Luminar 4) with an entirely new core engine, new workflow, and features. Therefore, some of the looks that included deprecated tools (e.g., Photo Filter and Adjustable Gradient from Luminar 4, tools from Luminar 3, and older versions that were remodified in Luminar 4) will not be migrated.


                              Moreover, the majority of the purchased Luminar 4 looks were made compatible with LuminarAI.You can redownload .ltc files for LuminarAI from the My Add-ons section of your Skylum account: https://skylum.com/account/my-add-ons and install them to the Purchased tab. 

                              Here's a quick guide on how to install Template Collections in Luminarᴬᴵ

                              If you’re on Windows: 

                              • Launch Luminarᴬᴵ.

                              • In the top bar menu, click Luminarᴬᴵ > File > Add Luminarᴬᴵ Template Collection.

                              • In the window that opens, navigate to the folder where the downloaded Template Collection file (.ltc) is located and select it. 

                              • Done! The new templates will appear in the Templates tab > Purchased.  
                                See the screenshot: 
                                https://prnt.sc/10vykeb 

                              If you’re on Mac: 

                              • Launch Luminarᴬᴵ.

                              • In the top bar menu, click File > Add Luminarᴬᴵ Template Collection.

                              • In the window that opens, navigate to the folder where the downloaded Template Collection file (.ltc) is located and select it. 

                              • Done! The new templates will appear in the Templates tab > Purchased. 
                                See the screenshot: 
                                https://prnt.sc/10vyhvl. 

                            Ask Skylum & the Community

                            Didn’t finish your purchase? Don’t lose this deal!
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                            Preorder it now, as the price will increase on November 1