Troubleshooting & Help

1. Launch Aurora HDR 2018.

2. Click "Activate" on the welcome screen and enter your email + activation code.

To activate Aurora HDR 2018 from inside the software, click on Aurora HDR 2018 in the top menu and click "Activate". Then enter your activation code + email. 

Once you’re done activating your new software, take an extra minute to set up your very own My Skylum Account here: https://skylum.com/user/signup. Thereafter, you'll be able to to access your license keys and download links for your Skylum software, plus enter photo contests and view exclusive videos.

1) Make sure that Lightroom/Photoshop is closed.

2) Open Aurora HDR 2018 as a Standalone.

3) In the upper left corner of the screen, click on Aurora HDR 2018 > Install Plug-ins...

4) From the Installation Menu, click on "Uninstall" next to Lightroom/Photoshop > Done.

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5) Quit and restart Aurora HDR 2018. Then choose Aurora HDR 2018 > "Install" Lightroom/Photoshop plug-in > Done. 


First of all, please make sure your Mac OS is not older than 10.11. To install Aurora HDR 2018 as a Photos extension, please follow the steps below:

  1. Launch Aurora HDR 2018 and load any photo.
  2. Launch Photos application and open the image you want to edit in Aurora HDR 2018.
  3. In the top-right corner click on Edit > Extensions.
  4. Select Aurora HDR 2018 as an extension for editing photos.
  5. Finally, Aurora HDR 2018 will be available as an extension in Photos.


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If you're trying to install .maupack file with presets, just double-click (or right-click > Open with > Aurora HDR 2018) on the .maupack file and all the presets will be installed automatically. Please make sure you're using the latest version of Aurora HDR 2018.

Also, you can add a preset pack by going to File > Add Custom Preset Pack in the main menu.

Yes. The batch processing feature will automatically group your brackets, apply the necessary effects and produce fantastic results. All you’ll need to do is to pick the original photos and click SAVE at the end. There are two ways to access this feature:

  1. You will see the "Batch processing" option after launching Aurora HDR 2018 in the initial merge dialog.
  2. You can also start batch processing when Aurora HDR 2018 is open by clicking on the File > Batch Processing menu or simply by using combination CMD+B.

We know that a lot of people have several computers in use, so Aurora HDR 2018 may be installed on up to 5 devices (both Mac and PC) owned by the same person. You’ll simply need to use a single email and a single activation code.

Aurora HDR 2018 Mac Recommended System Requirements

  • Apple Mac devices: MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini
  • Processor: Intel 64-bit Core 2 Duo or better
  • Memory: 8 Gb RAM or more
  • OS X: Sierra 10.12.6, El Capitan 10.11.5, Yosemite 10.10.5
  • Hard disk: 2 Gb free space, SSD for best performance
  • Display: 1280x768 size or better


Aurora HDR 2018 Windows Recommended System Requirements

  • Windows-based hardware
  • PC with mouse or similar input device
  • Open GL 3.3 or later compatible Graphics Cards or better
  • Processor: Intel Core i5 or better
  • Memory: 8 Gb RAM or more
  • OS: Windows 7 (64-bit),Windows 8.1 (64-bit),Windows 10 (64-bit)
  • Hard disk: 2 Gb free space, SSD for best performance
  • Display: 1280x768 size or better

Aurora HDR 2018 is available in English, German, Spanish, French and Japanese. More languages are coming soon.

Aurora HDR 2018 RAW processing is based on our own powerful RAW engine. We regularly update our library and make our own improvements to provide perfect support for new cameras.

You can check the full list of supported cameras here: https://macphun.us/aurorahdr-supported-cameras

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