Frequently Asked Questions

  • What's new in Luminar 3.1.3?

    MAC VERSION:

    Lost Edits Album. No more frustration over unsaved changes. With the latest version of Luminar, your hard editing work won’t go to waste even if you can’t find your edited photos in the folder you expected. If under creative impulses you rename, move, or change a processed image, simply go to the Lost Edits Album in Shortcuts and locate it there.

    Add photos from SSD to Library faster. With the latest Luminar improvements, images are added to the Library from an SSD significantly faster. Don’t stare at your screen and yawn while images are imported to the Library. From now on, thousands are added in a moment.

    Fixed RAW file opening. Users of Luminar on MacOS 10.11 can now work with RAW files in the Single Image View. Our aim at Luminar is to provide photographers with a tool that works for everyone, so it’s important to make sure your images are supported on all platforms.

    New splash screen by Jeffrey Moreau. In the latest version, when you launch Luminar you get to enjoy stunning images by Jeffrey Moreau, an avid Luminar user and the winner of the Luminar Featured Artist contest.


    WINDOWS VERSION:

    Lost Edits Album. No more frustration over unsaved changes. With the latest version of Luminar, your hard editing work won’t go to waste even if you can’t find your edited photos in the folder you expected. If under creative impulses you rename, move, or change a processed image, simply go to the Lost Edits Album in Shortcuts and locate it there.

    Fixed crash issues. Our developers have resolved system crashes so you can enjoy an even smoother experience when browsing through the Gallery, editing, and exporting images.

    Сan’t find a catalog? Create a new one or choose an existing one. If you can’t find the catalog you’re trying to access, don’t let it interfere with your workflow. In case the catalog you are looking for has been deleted, choose Create New Catalog and start editing. And if the catalog you’d like to work with has been renamed or moved to another folder, just hit Choose a Different Catalog.

    Faster scrolling in Gallery and Stripe. For this update, we focused on performance improvements. This has resulted in faster and smoother Gallery and Stripe scrolling. Spin the mouse wheel and enjoy a seamless scroll.  

    Added hotkeys. Working with Luminar on your PC has become faster and more convenient. Now you can access the same hotkeys whether you work on Mac or Windows.

    New splash screen by Jeffrey Moreau. In the latest version, when you launch Luminar you get to enjoy stunning images by Jeffrey Moreau, an avid Luminar user and the winner of the Luminar Featured Artist contest.

  • When I try to install the update 3.1.3 and click Update, after installing it asks to update again. What should I do?

    Please, use this offline installer in this case, it should resolve the issue: https://downloads.skylum.com/luminar/win/Luminar3_Setup_offline.exe

  • What is Luminar 4?

    Luminar 4 is the next generation of our all-in-one image editing and photo management software. Luminar 4 is designed to deliver professional results in less time and to help photographers unlock their best images.


    Luminar 4 can be used in three different ways:

    • as a comprehensive photo library catalog to help organize and view your images

    • as an image editing plug-in for other photo editing tools from Adobe and Apple

    • as a standalone image editing application

  • When is Luminar 4 available?

    Luminar 4 is expected to ship in late Fall in 2019 for Mac and Windows. As we get closer to release, an expected date will be announced.

  • What about previous versions of the Luminar application?

    Luminar 4 is an upgrade to all previous versions of the Luminar application.

    It is perfect for both users of Luminar 3 with Libraries and older versions of Luminar such as Luminar 2018. Users can choose to use the photo editing features with or without the photo library. 


  • I use Luminar as a plug-in/extension. What can I expect?

    Luminar 4 is also a giant upgrade for those who use Luminar with Adobe and Apple software.

    It is an upgrade to users of Luminar Flex and older versions of the Luminar plug-in. New AI-powered filters will unlock useful creative and time-saving workflows.


    Luminar 4 will work as a plug-in for:

    • Adobe Photoshop (macOS & Windows)
    • Adobe Lightroom Classic (macOS & Windows)
    • Adobe Photoshop Elements (macOS & Windows)
    • Photos for macOS 
    • Apple Aperture (note that Aperture no longer runs in macOS 10.15 or later)

  • How can I buy Luminar 4?

    There are several ways to pre-order Luminar 4.

    • Existing owners of Luminar 3, Luminar 2018, or Luminar Flex can click here.
    • New buyers can purchase a special bundle of the Luminar 3 application now and get a copy of Luminar 4 when it ships, click here.
    • New buyers can purchase a special bundle of the Luminar Flex plug-in now and get a copy of Luminar 4 when it ships,  click here.

  • I’m nervous about pre-ordering, what happens if I don’t like it?

    All of our software features 30-day money-back guarantee.

    You will have 30 days from when we ship the software to decide if you like it. We also offer free training and support to help you succeed.

    If for any reason you aren’t happy, we’ll refund your money for Luminar 4.


  • What’s new in Luminar 4?

    We’re rolling out the new features every few weeks leading up to a release in late Fall 2019.  

    • Read an interview with our CTO Dima Sytnik here
    • Learn about our new AI Sky Replacement here
    • Many more feature announcements to come

  • I recently bought Luminar. Why do I need to pay for an upgrade?

    With each major release of Luminar, we provide multiple free updates. These add compatibility and speed fixes and a few additional features. However, we also release significant upgrades from time to time that add significant improvements and innovations.

    Luminar 4 is a brand new application and plug-in. It features several innovative AI features which bring your editing process to the next level. Researching the market of photo-editing tools, we developed unique technologies to enhance your images like never before. 

    We hope you see the value in this new version. Nevertheless, the upgrade is optional. It is up to you whether to stick to your current version or to go ahead with Luminar 4. We always extend a discount on the upgrade to previous owners as our way of saying thank you.


  • Are Luminar 3 and Luminar Flex no longer supported?

    We can assure you that we will continue to support Luminar 3 and Luminar Flex in terms of performance and compatibility.

    For instance, we recently shipped an update for Luminar Flex and have another update for Luminar 3 to be released within a few weeks. In both cases, the updates contain speed improvements and new functionality.

  • What about Digital Asset Manager features?

    We previously committed to adding more advanced tools to our image library. These include the ability to search through your library to easily find the perfect image. We’re also developing the ability to edit the IPTC metadata of your files so you can update information about your pictures.

    These features will come as a free update in 2020 to both Luminar 3 and Luminar 4 users. We’ve spent a great deal of time researching what our customers want on this front.  We are developing a solution that makes it even easier to organize and search for large image libraries. These new features will be added in a free update to Luminar 3 and Luminar 4 next year.

  • What is Skylum’s focus?

    We’ve been collecting and processing artists’ feedback and feature requests for quite some time, and came up with a conclusion that people love easy-to-use tools and automatic enhancements.

    We decided to make the development of new AI features our top priority. These tools will save you time and make complex tasks more manageable. However, you remain in complete control with easy to use sliders.  

    As a Luminar 4 user, you will have lots of tools that allow you to create beautiful photos more easily. Luminar 4 is going to be more intuitive, logical, and concise. Please stay tuned to know more about the upcoming features.

  • What's new in Luminar Flex 1.1.0?

    1. Accent 2.0.  Enhance your photos in seconds with the power of Artificial Intelligence and let Luminar Flex do all the heavy lifting. Accent 2.0 is human aware and the perfect adjustment for EVERY photo.

    2. Filters catalog. With this new update, whenever you open your Luminar Flex plugin, the Filters catalog will be open by default.  It’s perfect to find your favorite filters, fast.  It’s also searchable by keywords and tasks, automatically learns from you with the Recent feature, and you can even mark your favorites!

    3. Improved Looks. Looks are one of the best things about Luminar Flex. Install them right from the plugin or extension and transform your images into works of art in minutes. You can check them out in the Looks browser, and you can download even more Look packs from our marketplace.

    4. Install custom workspaces. Now you have the option of using your own workspaces in the plugin or extension. Simply go to File > Show Workspaces Folder… and add your custom workspaces to this folder. Make Luminar Flex even more comfortable.

    5. Performance updates. We love our users and try to fulfill your requests in the best way possible. We’re constantly working to improve the overall performance of Luminar Flex with every update. Enjoy the best version of Luminar Flex ever.

  • What is the Luminar Flex plugin?

    The Luminar Flex plugin helps photographers and designers of all skill levels create better looking images in far less time. Thanks to its unique artificial intelligence and image aware filters, great images are easier than ever.


    The Luminar Flex plugin allows you to take advantage of our powerful photo enhancement and styling filters while still being able to use your existing photo software.


    We know that there are plenty of Adobe and Apple users who want to use Luminar in their workflow. So we’ve come up with a solution that will provide the easiest way of using Luminar as a plugin to the most popular apps.

  • What’s the difference between Luminar 3 and Luminar Flex?

    Luminar 3 is meant to be used as a standalone application. It offers three different editing workflows:


    • Library – Add folders that you want to track to your library for organizing and editing.  Easily sync adjustments between multiple images.
    • Quick Edit – The Quick Edit command is perfect to open individual images or a group of images for editing.  You can work with these images without adding the parent folder to your library.
    • Batch Processing – You can target multiple images or folders for quick batch processing.  Easily apply smart Luminar Looks based on Accent AI for automatic image enhancement

    If you ever want to use Luminar as a plugin, we recommend installing the Luminar Flex plugin. Luminar Flex is designed to work as a plugin with applications like Adobe Photoshop, Adobe Lightroom Classic, Adobe Photoshop Elements, Apple Aperture and Photos for macOS.


    Remember: If you have purchased Luminar 2018 or Luminar 3 before April 5, you get a free version of Luminar Flex in your Skylum Account when it ships 
  • I get an 'OpenGL 3.3' version error.

    Luminar 3 requires a graphics card that supports OpenGL 3.3. If you’re using a laptop, make sure you run Luminar on a discrete card. Refer to the laptop’s manufacturer for detailed instructions. If your card supports OpenGL 3.3, try fully reinstalling drivers for all graphics cards on your computer. Make sure to download drivers from the card manufacturer’s website.


  • Can I add folders and photos from Cloud Storage?

    Luminar lets you add folders from cloud storage locations that are synced to your computer.  In this case, synced means that a physical copy of the photo resides on either your internal or external hard drive.  If only a reference copy of the photo is located in the cloud storage photo, Luminar will not be able to create a thumbnail or be able to edit the image.  

    Adding folders from synced cloud storage is very useful in situations where a client or family member adds images remotely to a cloud service server. Once these images are synced locally to your computer, Luminar automatically adds them to your Library. 


  • How do I import my Apple Photos library into Luminar 3?

    Check out this video for instructions on how to import your Apple Photos library into Luminar 3.

  • I ran Luminar for the first time and there's no Next button in the welcome screen (Windows)

    On Windows 8 / 10:

    1. Close Luminar.
    2. Right-click any empty space on your desktop > Display settings.
    3. In the window that opens, set the Change the size of text, apps, and other items dropdown to 100%.
    4. Start Luminar 3 and finish the setup wizard. You can safely change the display scaling back to its initial value after this.

    On Windows 7:

    1. Close Luminar.
    2. Click the Start button.
    3. Type Display in the Search box.
    4. Click Display in the Control Panel section of the results.
    5. In a window that opens, set the scaling value to 100% and check if you can see all the controls in Luminar.

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