Luminar Neo
Frequently Asked Questions

Your download links will be waiting for you in your Skylum account. Please note that your Luminar Neo purchase is automatically linked to your billing email, so make sure to create a Skylum account with that email or log in to your existing Skylum account linked to that email.

1. Go to the Skylum account login page here. 

2. If you already have an account, sign in with your Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

3. If you don’t have a Skylum account, you can create one here. Make sure to choose the same email you used when purchasing Luminar Neo. 

4. If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.

5. In your account, you will see a My Software tab with all of your Skylum software, including Luminar Neo.

6. Find the tab with Luminar Neo and download it by clicking the Download button. 

NOTE: For those who have been using Luminar Neo Early Access, the release version will be available as an update. Here’s how you can ensure that your software is up to date:

On macOS, click on Luminar Neo in the top menu bar and choose Check for updates.

On Windows, click Luminar Neo in the top left-hand corner and choose Help > Check for updates.

Luminar Neo RAW processing is based on our own powerful RAW engine. You can check the full list of supported cameras here.  Also, we regularly update our library and make our own improvements to provide excellent support for new cameras. 

Using Luminar Neo as a plug-in, you’ll be able to bring a creative and timesaving workflow to your host application. Luminar Neo allows you to revolutionize the way you enhance photos but conveniently fits into your current workflow. 

Luminar Neo can be used as a plug-in or extension for: 

• Lightroom Classic (starting from version 6)

• Photoshop (from version CS5)

• Photos for macOS

• Microsoft Photos

All Extensions that work with a single image (such as Noiseless AI) will be accessible when you use Luminar Neo as a plugin.

The extensions that involve processing more than one photo at once (such as HDR Merge) can now be used only in the standalone mode. However, we’ve already added the ability to open several files in the plugin mode to our roadmap and are exploring its implementation. 

Moreover, please keep in mind that if you invoke Luminar Neo from Photoshop or select the “Edit a Copy with Lightroom Adjustments” option in Lightroom Classic, you’ll get a TIFF file in the Luminar plugin. 

Therefore, if you need to work with the RAW file in Luminar, you need to upload it in standalone mode. 

Alternatively, if you use Lightroom Classic, you can choose ‘Edit Original’ among the transfer options in the Photo > Edit in > Luminar Neo menu, or you can right-click the photo > Export > Luminar Neo > Open Source Files. 

Luminar Neo’s Pro Monthly and Yearly Subscription plans give you access to the Luminar Neo app, all updates or new versions, as well as all Extensions available during the subscription period. 

Luminar X Membership is a paid subscription for those who already own or subscribe to Luminar and want to take their creativity to the next level. Luminar X members enjoy monthly delivery of creative assets, including Luminar Presets, LUTs, and Sky textures. Luminar X members who opt for the Luminar X Membership Pro plan will also receive four Luminar tutorials and four photography tutorials per year. 

Important: Luminar X Membership Pro and Basic plans don’t include the Luminar app or its Extensions. 

Since HDR Merge, Focus Stacking, and Upscale AI require dragging the images to the tool from the catalog, they are available in the Catalog tab on the right-side panel.

You can find Noiseless AI and Supersharp AI in the Edit tab > Tools panel:

Access the Background Removal AI Extension in the Edit panel > Layer Properties > Masking > Background Removal AI.

Canceling your subscription means you won’t be charged at the beginning of the next billing cycle. You’ll be able to keep using Luminar Neo and its Extensions for the duration of the paid period.

If you owned a lifetime license to Luminar Neo and any Extensions before subscribing, you will be able to use Luminar Neo and those Extensions for which you have a lifetime license after your subscription period ends. However, you will not get access to new Extensions and will lose access to any Extensions that were available to you during the subscription period but for which you do not own a lifetime license. You will also not have access to possible future new versions of the Luminar app.

Luminar Share is an app that allows Luminar Neo users to transfer photos from desktop to mobile (and in the opposite direction) wirelessly.

It also makes it easy for users to share edited photos to their social media accounts.

Features of Luminar Share include:

• Wireless transfer of photos between the desktop Luminar Neo app and the Luminar Share mobile app
• Mirroring of photos from Luminar Neo on a mobile device
• Easy sharing of photos to social media

The Luminar Share app is available on both Android and iOS and is free for all Luminar Neo users.

We understand that you’d love to use your previously created Templates in Luminar Neo. Therefore, we’ll take care of the migration process. Our team will provide you with a special utility to convert your custom Templates into a Luminar Neo-compatible format. You'll be able to take your favorite settings with you when switching to the new software. 

Moreover, the majority of the purchased Luminar AI Templates will be reworked so you could install them in Luminar Neo. After the release, you’ll be able to re-download the compatible files from the My Add-ons section of your Skylum account.