Frequently Asked Questions

  • Where do I find my Extensions after installation?

    Since HDR Merge, Focus Stacking, and Upscale AI require dragging the images to the tool from the catalog, they are available in the Catalog tab on the right-side panel.

    You can find Noiseless AI and Supersharp AI in the Edit tab > Tools panel:

    Access the Background Removal AI Extension in the Edit panel > Layer Properties > Masking > Background Removal AI.

  • Where can I download Luminar Neo?

    Your download links will be waiting for you in your Skylum account. Please note that your Luminar Neo purchase is automatically linked to your billing email, so make sure to create a Skylum account with that email or log in to your existing Skylum account linked to that email.

    1. Go to the Skylum account login page here

    2. If you already have an account, sign in with your Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    3. If you don’t have a Skylum account, you can create one here. Make sure to choose the same email you used when purchasing Luminar Neo. 

    4. If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.

    5. In your account, you will see a My Software tab with all of your Skylum software, including Luminar Neo.

    6. Find the tab with Luminar Neo and download it by clicking the Download button. 

    NOTE: For those who have been using Luminar Neo Early Access, the release version will be available as an update. Here’s how you can ensure that your software is up to date:

    On macOS, click on Luminar Neo in the top menu bar and choose Check for updates.

    On Windows, click Luminar Neo in the top left-hand corner and choose Help > Check for updates.

  • How can I activate Luminar Neo?

    You will be able to activate Luminar Neo by logging in to your Skylum account. No license key or activation code is required.

    Luminar Neo launches in trial mode when you open it for the first time. When you start Luminar Neo, you’ll see a window that prompts you to log in to your Skylum account.

    Please note that your Luminar Neo purchase is automatically linked to the billing email address you provided, so make sure to log in to your Skylum account connected to that email address or create a new Skylum account tied to your billing email address if needed.

    To activate Luminar Neo:

    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.
    • If you don’t have a Skylum account, click Register and create one. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password.
    • If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.
    • Congratulations! You’ve activated Luminar Neo.

    Still don’t see Luminar Neo in your account? Our support team will help you with that.

  • What is the 2022 Extensions Pack? What Extensions will it include?

    At Skylum, we are committed to developing Luminar Neo as a one-stop platform for creative photo editing. Extensions are a natural result of our company’s vision for this product. 

    By the end of 2022, we plan to release seven Extensions for Luminar Neo, including HDR Merge (already released in July) and the upcoming Noiseless AI (to be released on August 30), with an additional five Extensions planned for the following months.

    The next four Extensions will be unveiled soon, and an extra special Extension will be announced and delivered in December.

    You’ll find out more about them with each reveal. Here is an approximate schedule:

    • HDR Merge has been available since July

    • Noiseless AI is scheduled for release on August 30, 2022

    • Extensions #3, #4, #5, and #6 will be revealed soon and delivered in November 2022

    • Extension #7 will be announced and delivered in December 2022

  • What purchase options do I have?

    We love to offer Luminar artists the greatest flexibility in pricing for our products.  

    You can now purchase Luminar Neo with a one-time payment (along with a paid Extensions Pack) or as a subscription.

    With a one-time purchase, you get Luminar Neo and all maintenance and feature updates shipped for this product version. You can also expand Neo’s feature set with the paid 2022 Extensions Pack. 

    The Pro Monthly and Yearly subscriptions, available starting August 16, 2022, include the Luminar Neo app plus all Extensions that are currently available and those that come out during the subscription period. You will also be entitled to all major Luminar app updates or new versions released during your subscription period. Thus, you’re guaranteed access to all Luminar functionality. 

    We provide a range of offers for the best value:

    • Luminar Neo owners that have received HDR Merge for free can check out this exclusive offer. Choose the Pro Yearly Luminar Neo Updates and Extensions subscription (for the best value!) or get the 2022 Extensions Pack as a one-time purchase.

    • Luminar Neo owners that bought the HDR Merge Extension can check out this exclusive offer. Choose the Pro Yearly Luminar Neo Updates and Extensions subscription (for the best value!) or buy the 2022 Extensions Pack as a one-time purchase.

    • Owners of previous Luminar and Aurora HDR versions can choose the Pro Yearly Luminar Neo with Extensions subscription or purchase a lifetime license for Luminar Neo together with the 2022 Extensions Pack with this exclusive offer.

    We encourage you to give our subscription plan a try, as it’s an easy and convenient way to secure all the latest releases. 

  • What’s the difference between Luminar X Membership and the Luminar Neo Pro Subscription?

    Luminar Neo’s Pro Monthly and Yearly Subscription plans give you access to the Luminar Neo app, all updates or new versions, as well as all Extensions available during the subscription period. 

    Luminar X Membership is a paid subscription for those who already own or subscribe to Luminar and want to take their creativity to the next level. Luminar X members enjoy monthly delivery of creative assets, including Luminar Presets, LUTs, and Sky textures. Luminar X members who opt for the Luminar X Membership Pro plan will also receive four Luminar tutorials and four photography tutorials per year. 

    Important: Luminar X Membership Pro and Basic plans don’t include the Luminar app or its Extensions. 

  • Can I purchase the Extensions separately?

    Our 2022 Extensions pack contains seven niche pro-level tools meeting various editing needs and artistic styles.

    Right now, you can take advantage of the lowest pre-order prices and get all of the Extensions in the 2022 Extensions Pack with a substantial discount. You can also obtain all 2022 Extensions as part of the Pro Yearly subscription plan. You’ll receive all the Extensions released during your subscription period, plus all major app updates and new versions. 

    However, we understand that depending on your workflow, you may resort to a specific tool more frequently than the rest. Therefore, we’re introducing an option to buy the Extensions separately. 

    After all Extensions planned for 2022 are released, they will become available for individual purchase, starting at 49 USD each. Such orders will be subject to our 30-day money-back guarantee.

    If you’re looking for the best price for each Extension, we recommend taking advantage of the Luminar Neo subscription or the full Extensions bundle.  Besides, if you’re not 100% satisfied with your one-time purchase, you can request a refund for the entire pack (not for individual Extensions) no later than December 31, 2022.

    Pre-ordering the entire 2022 Extensions Pack or subscribing to Luminar Neo guarantees the best value for your money and instant access to all new Extensions once they’re available. 

  • Am I eligible for a discount on the 2022 Extensions Pack if I’ve already purchased HDR Merge?

    If you already purchased the HDR Merge Extension before August 16, 2022, you can get 6 more Extensions (including Noiseless AI) in the 2022 Extensions Pack with a special discount on top of the preorder deal. Grab your offer here. 

    Those who received the HDR Merge Extension for free can take advantage of an exclusive offer here.

  • Will it work on my computer? What are the system requirements for Luminar Neo?

    Luminar Neo should work on your computer as long as it meets the following minimum system requirements. 

    For Mac:

    • MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer

    • CPU Intel® Core™ i5 or better

    • Memory 8 GB RAM or more (16+ GB RAM is recommended)

    • macOS 10.14.6 or higher. IMPORTANT: macOS 10.13 is not supported.

    • Hard disk 10 GB free space; SSD for best performance

    • Display 1280x768 size or better

    For Windows:

    • Windows-based hardware PC with mouse or similar input device

    • CPU Intel® Core™ i5 or better, AMD Ryzen™ 5 or better

    • Open GL 3.3 or later compatible Graphics Cards

    • Memory 8 GB RAM or more (16+ GB RAM is recommended)

    • Operating System Windows 10 version 1909 or higher (only 64-bit OS).

    • Hard disk 10 GB free space; SSD for best performance

    • Display 1280x768 size or better

  • Is there a money-back guarantee for Luminar Neo?

    Your satisfaction and happiness are our number one priority. That’s why we’re extending the money-back guarantee period on Luminar Neo. 

    You’ll have the chance to try Luminar Neo’s features, including Mask AI and Portrait Background Removal AI to the fullest. The money-back-guarantee countdown will start from the Luminar Neo next major feature update 1.1.0 and continue for 30 days. This proposition is valid for all customers, including Early Birds.

  • Will the Supersharp AI Extension receive more options?

    At Skylum, we take user input and testing seriously. During beta testing, we discovered that the experience with some of the options in Supersharp AI was not up to our standards.

    Therefore, we decided to put these options through additional refinement procedures so that you get the best tool in the end. The improvements will be available for all Extension owners for free in future updates.

  • What is Luminar Share?

    Luminar Share is an app that allows Luminar Neo users to transfer photos from desktop to mobile (and in the opposite direction) wirelessly.

    It also makes it easy for users to share edited photos to their social media accounts.

    Features of Luminar Share include:

    • Wireless transfer of photos between the desktop Luminar Neo app and the Luminar Share mobile app
    • Mirroring of photos from Luminar Neo on a mobile device
    • Easy sharing of photos to social media

    The Luminar Share app is available on both Android and iOS and is free for all Luminar Neo users.

  • What is the Noiseless AI Extension? How is it different from the Denoise tool in Luminar Neo?

    Noiseless AI is an AI-based pro-level Extension for Luminar Neo that reduces noise in your images. It works with raw and non-raw image formats, but the best results can be achieved with raw photos.

    Thanks to Noiseless AI, you no longer have to compromise on ISO when capturing photos. Based on deep photo analysis, Noiseless AI determines an image’s noise level and suggests one of three noise reduction presets – low, middle, or high. Now there’s no need for meticulous close-ups to evenly mask a noisy area, as one click gets rid of noise throughout the photo. 

    Additionally, you can change noise reduction levels manually with three sliders at your disposal: Luminosity, Color, and Details.

    The algorithms built into Noiseless AI open the door to higher-quality results while leaving you in full control.

  • Will owners of a Luminar Neo lifetime license get more updates?

    In 2022, Luminar Neo is reaching its full potential and becoming a platform. Therefore, we’re not releasing a new version but will keep bringing improvements to the existing product. 

    Luminar Neo will continue seeing regular free performance, compatibility, and feature updates, as we’re committed to delivering the best editing experience to our artists. 

    You can add even more creative superpowers to your software with the pro-level 2022 Extensions Pack.

  • How can I convert my lifetime license to a subscription?

    For all current owners of a Luminar Neo lifetime license, we offer the biggest discount on the first year of a subscription plan. 

    During your subscription period, you will get immediate access to all updates or new Luminar app versions. You will also gain access to all currently available Extensions as well as Extensions released during your subscription period. 

    If you’ve received HDR Merge for free, you can redeem your subscription discount here. 

    Luminar Neo owners that bought the HDR Merge Extension can benefit from our exclusive offer here.

  • How do I use Luminar Neo Migration Tool?

    Luminar Neo Migration tool converts your Luminar AI Catalog into a Luminar Neo-compatible format and transfers your custom presets.

    Before using the Migration tool, please ensure that your Luminar AI and Luminar Neo are updated to the latest version.

    On Windows, click Luminar > Help > Check for updates; on Mac, click Luminar > Check for updates.

    Next, proceed as follows:

    1. Navigate to the My Software tab of your Skylum account and click on the Download button next to the Luminar Neo Migration tool. 

    2. Once the download is completed, install the Migration tool and launch it. 

    3. Click on the Add Catalog button and navigate to the Luminar AI Catalog that you’d like to migrate (it is possible to add several Catalogs if needed).

    The default location is the Pictures folder. If you specified a custom location for your catalog, search your custom location.

    1. Open the Luminar AI Catalog folder and choose the .luminarai file inside it. 

    2. Click on the Migrate button.

    3. Wait until ‘green checkmarks’ appear next to all the items that should be migrated. After that, the Migration Tool can be closed.

    4. Start Luminar Neo.

    5. In the top bar menu, click Luminar Neo > File > Catalog > Open (on Windows) or File > Catalog > Open (on Mac). 

    6. Navigate to the same folder where your Luminar AI Catalog is located. The newly migrated Luminar Neo Catalog should be located next to the original Luminar AI Catalog.  The name of the migrated Catalog should contain the ‘_migrated suffix.

    7. Open the _migrated catalog folder. Select .luminarneo catalog file inside the migrated Catalog, and click Open.

    Note: Erase and/or Clone and/or Augmented sky Edits from Luminar AI are gathered together in one ‘Luminar AI Adjustments’ Edit. You can only delete it by clicking on the Trash Can button. The rest of the tools can be re-edited in the Edits menu if needed. 

    The migrated Templates can be accessed in the Presets > My Presets tab.

  • What is HDR Merge extension?

    HDR Merge is custom-built technology in Luminar Neo for merging up to 10 exposure-bracketed images into a single HDR photo.

    It is available as an extension and will appear as a separate module inside Luminar Neo.

    HDR Merge delivers a spectacular level of color enhancement, making the final result look as close as possible to what the human eye can see. 

    If merging multiple images, you’ll also benefit from auto-alignment and ghost reduction features. They come in handy when one or more shots are misaligned or when there are moving objects in the frame. 

    You can also start with just one photo, and the built-in AI will increase its dynamic range by analyzing and adjusting multiple parameters, such as tone, contrast, and details.

  • What are the advantages of HDR Merge over Aurora HDR?

    Incorporating HDR Merge into Luminar Neo makes it a one-stop solution for stunning landscape and architecture photos.

    Before you had to merge exposure brackets in Aurora HDR first, then switch to Luminar for post-processing. 

    Now you can create HDR photos directly in Luminar Neo and combine the power of the dynamic range improvements with Luminar’s most advanced AI-powered tools for rich-in-detail-and-color photos.

    You can effortlessly select objects in an image with Mask AI and edit them selectively with our extensive feature set. Think of the splendid results you can achieve when gaining control over light and tone with Relight AI or bringing warmth, softness, and a golden glow to all your photos with Golden Hour. You can also experiment with setting the light source in Sunrays, improve the colors of foliage and greenery in Foliage Enhancer and enjoy content-aware and depth masking to place fog, mist, or haze in Atmosphere AI.

    Not to mention our renowned Accent AI tool that will analyze your image and instantly correct it using over a dozen controls at once, yielding naturally beautiful results with one simple slider.

    The HDR Merge extension streamlines the editing process and saves your time while providing vivid results.

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