Frequently Asked Questions

  • Where can I download Luminar Neo?

    Your download links will be waiting for you in your Skylum account.

    Please note that your Luminar Neo purchase is automatically linked to your billing email, so make sure to create a Skylum account with that email or log in to your existing Skylum account linked to that email.


    1. Go to the Skylum account login page here.
    2. If you already have an account, sign in with your Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.
    3. If you don’t have a Skylum account, you can create one here. Make sure to choose the same email you used when purchasing Luminar Neo.
    4. If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.
    5. In your account, you will see a My Software tab with all of your Skylum software, including Luminar Neo.
    6. Find the tab with Luminar Neo and download it by clicking the Download button.


    NOTE: For those who have been using Luminar Neo Early Access, the release version will be available as an update. Here’s how you can ensure that your software is up to date:

    On macOS, click on Luminar Neo in the top menu bar and choose Check for updates.

    On Windows, click Luminar Neo in the top left-hand corner and choose Help > Check for updates.

  • How can I activate Luminar Neo?

    You will be able to activate Luminar Neo by logging in to your Skylum account. No license key or activation code is required.

    Luminar Neo launches in trial mode when you open it for the first time. When you start Luminar Neo, you’ll see a window that prompts you to log in to your Skylum account.

    Please note that your Luminar Neo purchase is automatically linked to the billing email address you provided, so make sure to log in to your Skylum account connected to that email address or create a new Skylum account tied to your billing email address if needed.


    To activate Luminar Neo:


    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.
    • If you don’t have a Skylum account, click Register and create one. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password.
    • If you have a Skylum account but purchased Luminar Neo using an email address not tied to it, you can merge your accounts in the My Software > App isn’t showing? section of your Skylum account.
    • Congratulations! You’ve activated Luminar Neo.


    Still don’t see Luminar Neo in your account? Our support team will help you with that.


  • What’s included in the official release version of Luminar Neo and what will be available in future updates?

    The Skylum Team has been working hard to bring you a satisfying editing experience with Luminar Neo.

    Here’s what you can enjoy in the first official Luminar Neo version:


    • New Core Engine
    • Portrait Background Removal AI — smart AI-based removal of the background behind a portrait without manual masking
    • Luminar Share
    • Remove Power Lines
    • Remove Dust Spots
    • Layers
    • Presets
    • Relight AI
    • Mask AI — smart AI-based masking that detects specific elements in your image
    • Basic and AI-powered features from Luminarᴬᴵ (Sky AI, Portrait Bokeh AI, Accent AI, and so on)
    • Support of new cameras. You can check a full list of supported cameras here.


    Luminar Neo will become even more powerful with future updates. In the upcoming updates, you’ll be able to enjoy such features as:


    • Clone & Stamp
    • Dodge & Burn
    • Undo and Redo

    There are also a few known issues that will be resolved shortly. They include:


    • LUTs are not applied on hover in the Mood tool
  • Is there a money-back guarantee for Luminar Neo?

    Your satisfaction and happiness are our number one priority. That’s why we’re extending the money-back guarantee period on Luminar Neo. 

    You’ll have the chance to try Luminar Neo’s features, including Mask AI and Portrait Background Removal AI to the fullest. The money-back-guarantee countdown will start from the Luminar Neo next major feature update 1.1.0 and continue for 30 days. This proposition is valid for all customers, including Early Birds.

    If you’re not 100% satisfied with Luminar Neo (we understand that anything can happen!), you can request the full amount back by contacting support here and choosing the Refund request category.
  • What is Luminar Share?

    Luminar Share is an app that allows Luminar Neo users to transfer photos from desktop to mobile (and in the opposite direction) wirelessly.

    It also makes it easy for users to share edited photos to their social media accounts.


    Features of Luminar Share include:

    • Wireless transfer of photos between the desktop Luminar Neo app and the Luminar Share mobile app
    • Mirroring of photos from Luminar Neo on a mobile device
    • Easy sharing of photos to social media


    The Luminar Share app is available on both Android and iOS and is free for all Luminar Neo users.

  • Will it work on my computer? What are the system requirements for Luminar Neo?

    Luminar Neo should work on your computer as long as it meets the following minimum system requirements.


    For Mac:


    • MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, early 2010 or newer
    • CPU Intel® Core™ i5 or better, including the M1 chip.
    • Memory 8 GB RAM or more (16+ GB RAM is recommended)
    • macOS 10.14.6 or higher. IMPORTANT: macOS 10.13 is not supported.
    • Hard disk 10 GB free space; SSD for best performance
    • Display 1280x768 size or better


    For Windows:


    • Windows-based hardware PC with mouse or similar input device
    • CPU Intel® Core™ i5 or better, AMD Ryzen™ 5 or better
    • Open GL 3.3 or later compatible Graphics Cards
    • Memory 8 GB RAM or more (16+ GB RAM is recommended)
    • Operating System Windows 10 version 1909 or higher (only 64-bit OS).
    • Hard disk 10 GB free space; SSD for best performance
    • Display 1280x768 size or better
  • Will Luminar Neo work on Macs powered by the M1 chip?

    Yes. Luminar Neo will be fully optimized for the M1 chip.

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