Frequently Asked Questions

  • How to activate LuminarAI?

    With LuminarAI we made the activation process easier and faster for you. There’s no need to remember your license number in order to use LuminarAI. Now you may activate LuminarAI directly from your account.

    By default, all our software launches in trial mode when you first open it. When you start LuminarAI, you’ll see a window that prompts you to log in to your Skylum Account. 

    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.

    To activate LuminarAI:

    • If you already have a Skylum account, sign in with a linked Google, Facebook, Microsoft, or Apple account, or sign in with your email and password.

    • If you don’t have a Skylum account, click Register and create a Skylum Account. You can sign up with a Facebook, Google, Microsoft, or Apple account, or you can sign up using your email and a password. 

    • If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    • Congratulations! You’ve activated LuminarAI.

    Still don’t see LuminarAI in your account? Our support team will help you with that.

  • Where can I download LuminarAI?

    Your download links will be waiting for you in your Skylum account



    NOTE: Your LuminarAI purchase is linked to the billing email address you provided. Use that email to log in to your Skylum Account or, if needed, create a new Skylum Account tied to that email address.


    1. Visit the login page here

    2. If you already have an account, sign in with Google, Facebook, Microsoft, Apple, or your email and password.

    3. If you don’t have an account, you can create it here. Make sure to choose the same email used for the LuminarAI purchase. 

    4. If you have a Skylum account, but purchased LuminarAI using an email address not tied to it, you can merge your accounts into one in the My Software tab > Link my licenses section of your Skylum account. After that, please go to the inbox of your new email address and verify your email.

    5. In your account, you will see a My Software tab with all of your Skylum software, including LuminarAI.

    6. Find the tab with LuminarAI. Download LuminarAI by clicking the Download button. 

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  • Will Portrait BokehAI work for non-human portrait subjects, like a dog, or with non-portrait images?

    The Portrait BokehAI tool is specifically designed and trained to recognize humans in photos. In the future, we may consider creating more BokehAI tools for other subjects.

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  • Do I need to remove Luminar 4 before I install LuminarAI?

    No, you can use both applications alongside each other.

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  • How do I qualify for an educational or military discount?

    Click here to email our support team a picture of any document that verifies your affiliation with the military or education institution and we'll reply with your special discount offer and purchase instructions.

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Ask Skylum & the Community

Didn’t finish your purchase? Don’t lose this deal!
The prices will increase on November 1 LuminarAI can be yours for the best price!
Preorder it now, as the price will increase on November 1