Frequently Asked Questions

Please check if your computer meets the requirements: https://manual.skylum.com/4/en/topic/technical-requirements 

In case your computer does meet the technical requirements, please check if your Windows user name contains any non-Latin letters or other special symbols. If it does, please create a new user with only Latin letters in the name and launch Luminar 4 from this user. 

How to create a new account: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account 

Please make sure to give administrator privileges to the new user. 

If you're on Mac, in the top bar menu go to Luminar 4 > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.

If you're on Windows, in the top bar menu go to File > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.

Luminar 4 is the next generation of our all-in-one image editing and photo management software. Luminar 4 is designed to deliver professional results in less time and to help photographers unlock their best images.

Luminar 4 can be used in three different ways:

• as a comprehensive photo library catalog to help organize and view your images

• as an image editing plug-in for other photo editing tools from Adobe and Apple

• as a standalone image editing application

Luminar 4 RAW processing is based on our own powerful RAW engine. We regularly update our library and make our own improvements to provide perfect support for new cameras. You can check the full list of supported cameras here.

Luminar 4 is meant to be used by a single person, that is why we offer a license for 1 device by default. But we realize that sometimes a person may have more than just one device that is why you have an option to change license quantity when selecting the items you would like to purchase.

Alternatively, you also have the ability to purchase an additional seat to your license later in your Skylum account.

If you want to transfer your license to a new computer, you can always reset your license counter in your Skylum account.

We’ve been collecting and processing artists’ feedback and feature requests for quite some time, and came up with a conclusion that people love easy-to-use tools and automatic enhancements.

We decided to make the development of new AI features our top priority. These tools will save you time and make complex tasks more manageable. However, you remain in complete control with easy to use sliders.  

As a Luminar 4 user, you will have lots of tools that allow you to create beautiful photos more easily. Luminar 4 is going to be more intuitive, logical, and concise. Please stay tuned to know more about the upcoming features.

For Mac:

• MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini
• Processor Intel 64-bit Core 2 Duo or better
• Mac from early 2010 or newer
• Memory 8 Gb RAM or more
• macOS Catalina 10.15, Mojave 10.14, High Sierra 10.13.1, Sierra 10.12.6. IMPORTANT: Mac OS 10.11 is not supported in Luminar 4. 
  
• Hard disk 10 GB free space, SSD for best performance
• Display 1280x768 size or better
  

For Windows:

• Windows-based hardware PC with mouse or similar input device
• Open GL 3.3 or later compatible Graphics Cards
• Processor Intel Core i5 or better
• Memory 8 Gb RAM or more
• Operating System Windows 7 (only 64-bit OS), Windows 8.1 (only 64-bit OS), Windows 10 (only 64-bit OS)
• Hard disk 10 Gb free space, SSD for best performance
• Display 1280x768 size or better

Yes, Luminar 4 is fully compatible with Mac OS Catalina. 

Please note that the “My Software” section displays the apps that have already been activated.

Once you activate Luminar 4 with your email, the app will appear in your Skylum account.

Luminar 4 is an upgrade to all previous versions of the Luminar application.

It is perfect for both users of Luminar 3 with Libraries and older versions of Luminar such as Luminar 2018. Users can choose to use the photo editing features with or without the photo library. 

Luminar 4 is also a giant upgrade for those who use Luminar with Adobe and Apple software.

It is an upgrade to users of Luminar Flex and older versions of the Luminar plug-in. New AI-powered filters will unlock useful creative and time-saving workflows.

Luminar 4 will work as a plug-in for:

• Adobe Photoshop (macOS & Windows)
• Adobe Lightroom Classic (macOS & Windows)
• Adobe Photoshop Elements (macOS & Windows)
• Photos for macOS 
• Apple Aperture (note that Aperture no longer runs in macOS 10.15 or later)

Yes, you can use your own sky images in Luminar 4.

AI Sky Replacement will work with your own photos if they are in one of the following formats: JPEG, JPG, PNG, and TIFF.  

Here's how to upload custom skies: 

1. Navigate to the Creative Tab (a palette icon) 
2. Choose AI Sky Replacement tool > Sky Selection. 
3. Scroll down the list of the pre-installed skies > Load Custom Sky Image. 
4. A dialog window will open where you'll need to choose your own sky image. 
5. Confirm the selection and enjoy the tool!

All of our software features 30-day money-back guarantee.

You will have 30 days from the purchase to decide if you like it. We also offer free training and support to help you succeed.

If for any reason you aren’t happy, we’ll refund your money for Luminar 4.

We previously committed to adding more advanced tools to our image library. These include the ability to search through your library to easily find the perfect image. We’re also developing the ability to edit the IPTC metadata of your files so you can update information about your pictures.

These features will come as a free update in 2020 to both Luminar 3 and Luminar 4 users. We’ve spent a great deal of time researching what our customers want on this front.  We are developing a solution that makes it even easier to organize and search for large image libraries. These new features will be added in a free update to Luminar 3 and Luminar 4 next year.