Frequently Asked Questions

  • How to add a custom object on the sky in Luminar 4?

    1. Navigate to the Creative Tab (a palette icon) 



    2. Choose AI Augmented Sky tool > Object Selection



    3. Scroll down the list of the pre-installed objects > Load Custom Image



    4. A dialog window will open where you'll need to choose your own image. 



    5. Confirm the selection and enjoy the tool!


    IMPORTANT: AI Augmented Sky will work with your own objects if they are in PNG format with the Alpha channel or JPG format with a fully black background.


  • Luminar 4 does not launch on my Windows PC. What can be causing the issue?

    Please check if your computer meets the requirements: https://manual.skylum.com/4/en/topic/technical-requirements 

    In case your computer does meet the technical requirements, please check if your Windows user name contains any non-Latin letters or other special symbols. If it does, please create a new user with only Latin letters in the name and launch Luminar 4 from this user. 

    How to create a new account: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account 

    Please make sure to give administrator privileges to the new user. 

  • How to activate Luminar 4?

    If you're on Mac, in the top bar menu go to Luminar 4 > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.

    If you're on Windows, in the top bar menu go to File > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.

  • Does it handle RAW files?

    Luminar 4 RAW processing is based on our own powerful RAW engine. We regularly update our library and make our own improvements to provide perfect support for new cameras. You can check the full list of supported cameras here.

  • On how many devices can I use my Luminar 4 license?

    Luminar 4 is meant to be used by a single person, that is why we offer a license for 1 device by default. But we realize that sometimes a person may have more than just one device that is why you have an option to change license quantity when selecting the items you would like to purchase.

    Alternatively, you also have the ability to purchase an additional seat to your license later in your Skylum account.

    If you want to transfer your license to a new computer, you can always reset your license counter in your Skylum account.

Ask Skylum & the Community

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