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Frequently Asked Questions

  • Where can I download Aurora HDR 2019?

    You can download Aurora HDR 2019 here: https://skylum.com/support  

  • How to add Aurora HDR 2019 to my Skylum account?

    Once you activate Aurora HDR 2019 (using the email address associated with your Skylum account), it will appear in your Skylum account automatically.

    If the application was activated with another email address, you can go to the My Software tab and click Link My Licenses to add software you’ve activated with a different email address.

  • Where can I download Aurora HDR 2019 pre-order bonuses?

    You can download Aurora HDR 2019 pre-order bonuses here: https://skylum.com/aurorahdr/bonuses

  • How to install Burning Mood Aurora HDR Looks?

    1. Start Aurora HDR 2019. 

    2. To open a .maupack file click File > Import Aurora HDR Looks Pack > point Aurora to a .maupack file and click Open.

  • Can I import my Aurora HDR 2018 presets to Aurora HDR 2019?

    Yes, you can. Simply click File > Import Aurora HDR Looks.. for single presets and File > Import Aurora HDR Looks Pack.. for preset packs and you will be able to access your Aurora HDR 2018 presets in Aurora HDR 2019. Please note that your presets from Aurora HDR 2018 may produce slightly different results in Aurora HDR 2019 due to the the new AI-powered tone mapping technology.

  • What is Aurora HDR?

    Aurora HDR is a joint project between Skylum and Trey Ratcliff to produce the most powerful, simple and fast HDR photo editing software in the world for Mac and PC. Using Trey’s vast experience with the current tools in the market, and advanced technology from Skylum, Aurora HDR is state-of-the-art software to help photographers of all skill levels make amazing high-dynamic-range photos.


    Aurora HDR contains every imaginable tool needed to produce high-quality HDR images, as well as one-click presets, support for layers, custom textures, native RAW support and more features that will appeal to every photographer. 


  • What’s new in Aurora HDR 2019?

    Aurora HDR 2019 has a new AI-powered Quantum HDR Engine with new tone mapping technology to create the most realistic, immersive high dynamic range photographs possible. Now, when creating an HDR image using multiple bracketed shots, the Quantum HDR Engine meticulously analyzes the photos and intelligently merges them.


    Not only does it minimize the major issues that other HDR merging tools have, it also generates stunning results, producing images that are dynamic yet natural-looking. Specifically, whether you’re working with bracketed shots or a single image, the Quantum HDR Engine reduces burned colors, loss of contrast and noise, as well as mitigates unnatural lighting caused by halos and unstable deghosting.


    Here is the full list of new & improved features in Aurora HDR 2019:


    User Interface / Performance

    NEW: Tone-mapping technology for bracketed images with the Quantum HDR Engine

    NEW: Tone-mapping technology for single images with the Quantum HDR Engine


    Editing

    NEW: HDR Smart Structure for realistic and artifact-free structure

    NEW: All new looks to enhance and stylize images

    NEW: LUT Mapping filter for creative color and tone adjustments

    NEW: Eleven integrated LUTs to use with the LUT Mapping filter

    IMPROVED: HDR Details Boost filter that allows for high-resolution tuning while using

    IMPROVED: Adjustable Gradient filter with new controls for Shadows and Highlights


    Open / Plugin / Export

    NEW: Photoshop plugins support

    NEW: Photolemur plugin support

    NEW: Plugins menu for both Mac and Windows users

  • I have PC and Mac. Can I install Aurora HDR 2019 on both devices?

    We know that a lot of people have several computers in use, so Aurora HDR 2019 may be installed on up to 5 devices (both Mac and PC) owned by the same person. You’ll simply need to use a single email and a single activation code.

  • What are the system requirements for Aurora HDR 2019?

    Aurora HDR 2019 Mac Recommended System Requirements


    Apple Mac devices: MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini

    Processor: Intel 64-bit Core 2 Duo or better

    Memory: 8 Gb RAM or more

    OS X: High Sierra 10.13.6, Sierra 10.12.5, El Capitan 10.11.5, Yosemite 10.10.5

    Hard disk: 3 Gb free space, SSD for best performance

    Display: 1280x768 size or better

    You can check your system specifications and hardware by choosing  > About this Mac 


    Aurora HDR 2019 Windows Recommended System Requirements


    Windows-based hardware

    PC with mouse or similar input device

    Open GL 3.3 or later compatible Graphics Cards 

    Processor: Intel Core i5 or better

    Memory: 8 Gb RAM or more

    OS: Windows 7 (64-bit), Windows 8.1 (64-bit), Windows 10 (64-bit)

    Hard disk: 3 Gb free space, SSD for best performance

    Display: 1280x768 size or better

    You can check your system specifications by opening Settings and clicking About 

  • What languages are supported?

    Aurora HDR 2019 is available in English, French, German, Spanish and Japanese. More languages are coming soon.

  • Does it handle RAW files?

    Aurora HDR 2019 is designed to open a wide range of file formats, including RAW files.  This ensures compatibility with most cameras as well as common graphic file formats (PNG, JPEG, JPEG-2000, TIFF, HEIC (Mac-only), PSD).


    Aurora HDR 2019 RAW processing is based on our own powerful RAW engine. We regularly update our library and make our own improvements to provide perfect support for new cameras. You can check the full list of supported cameras here: https://l.skylum.com/aurorahdr-2019-supported-cameras  

  • What will happen to Aurora HDR 2018?

    No worries! We will continue to support and update Aurora HDR 2018 and make sure it will be compatible with new operating systems. 

  • Can I open Aurora HDR 2018 project files in Aurora HDR 2019?

    Yes, you can. However, the way the project looks in Aurora HDR 2019 will differ because Aurora HDR 2019 uses a totally new AI-powered tone mapping engine. Some filters and sliders have also been updated so the exact same settings may produce a slightly different result.


  • What's the difference between the previous versions of Aurora HDR and the new Aurora HDR 2019?

    Aurora HDR 2019 is the latest version of Aurora HDR. For a feature-by-feature comparison, please visit: https://skylum.com/aurorahdr/versions

  • Is there a money back guarantee?

    If you purchase Aurora HDR 2019 from www.skylum.com, you can return the software within 30 days and get a full refund. You must present proof of purchase and any other materials as requested by the Skylum Team.


    If you purchase Aurora HDR 2019 through one of the partners or authorized resellers, you must obey the terms and conditions of that partner or authorized reseller. In this case, refunds are made through the partner or an authorized reseller.

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